Power out in West Palm Beach? Call FPL at 1-800-468-8243 or check the FPL Power Tracker map. City water and sewer emergencies: 561-822-2210, 24 hours.
Last checked Oct. 10, 2026. Facts come from Florida Power & Light, the City of West Palm Beach Public Utilities and contacts pages, and Palm Beach County. Updated when a provider changes its numbers.
Florida Power & Light (FPL) delivers electricity in West Palm Beach, and the city’s own flood and storm pages send downed-line reports to FPL. The city runs water, sewer and stormwater, not the power grid, so electric outages go straight to FPL.
Who to call
- Power out or a downed line: FPL, 1-800-468-8243 (1-800-4OUTAGE), any time
- Report or check online: FPL outage report
- Outage map: FPL Power Tracker
- FPL billing and service: 1-888-988-8249, 8 a.m. to 7 p.m. weekdays and 9 a.m. to 5 p.m. Saturday
- Water, sewer or stormwater emergency: city Public Utilities, 561-822-2210, 24 hours
- Danger to life: 911
Report it
If your power goes out, report it to FPL at 1-800-468-8243 or online, according to FPL’s power disturbances FAQ.
Downed power lines: stay well clear and treat every line as live. Report it to FPL, or to the West Palm Beach Police Department at 561-822-1900, the city’s flood information page says. Never walk through standing water near a downed line; the city warns electrocution is the second leading cause of death in floods, after drowning.
The outage map
FPL’s Power Tracker is an interactive map of current outages across FPL’s service area. Enter a street address, city or ZIP code (West Palm Beach includes 33401, 33405, 33407, 33409, 33411, 33412 and 33417) to see outages near you and the estimated time of restoration. It does not show flickers or brief interruptions. During an outage, open it on a phone or a battery-powered laptop.
Flickers
FPL says interruptions of less than a minute are flickers: its system shuts off power for a moment to isolate a problem, such as tree branches, palm fronds or animals, then resets itself. Report repeated flickering to FPL; if it continues, FPL says you may need a licensed electrician.
Streetlights, water and other city services
| Problem | Who | Phone |
|---|---|---|
| Water main break, sewer or stormwater emergency | City Public Utilities, 24 hours | 561-822-2210 |
| Water and sewer bill | Utilities Customer Service, 8 a.m. to 5 p.m. weekdays | 561-822-1300 |
| Streetlight out on a city street | Public Works | 561-822-2085 |
| Drainage, flooded street | Water Drainage | 561-494-1040 |
| Anything else, non-emergency | City hotline or WPB Key | 561-822-2222 |
Numbers from the city’s contacts page and its water and sewer emergencies page. The city bills water and sewer itself; you can pay at the City Hall lobby, 401 Clematis St., 7:30 a.m. to 5 p.m. weekdays, by phone at 561-822-1300 or online.
Before a storm
- Save 1-800-468-8243 in your phone, and see our hurricane prep guide.
- During a hurricane, the city’s Mayor’s Response Hotline is 561-822-2222.
- Portable generators up to 10,000 watts are free of Florida sales tax all year.
- If someone at home relies on powered medical equipment, plan ahead: Palm Beach County’s Special Needs Shelter Program takes applications in advance at 561-712-6400.
What this means for you
- Electric problems: FPL. Water, sewer, streetlights: the city.
- Check the Power Tracker before calling; it may already show a restoration time.
- Never touch or drive over a downed line.
Related: hurricane prep, moving to West Palm Beach and who to call at City Hall.
Frequently asked questions
Who do I call for a power outage in West Palm Beach?
Florida Power & Light, at 1-800-468-8243 (1-800-4OUTAGE), any time, or report it online at fpl.com. Call 911 first if anyone is in danger.
Is there an FPL outage map?
Yes. FPL’s Power Tracker shows current outages and estimated restoration times by address, city or ZIP code. It does not show brief flickers.
Who do I call when the water is out in West Palm Beach?
The city’s Public Utilities 24-hour hotline, 561-822-2210, for water, sewer or stormwater emergencies.
Why does my power flicker?
FPL says interruptions of under a minute are flickers: its system briefly cuts power to isolate a problem such as tree branches, palm fronds or animals, then resets.
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